BottleDesk AI is your always-available virtual concierge, expertly handling store and product inquiries, specials, events, reservations and more with consistent accuracy. It ensures every caller gets a prompt response—whether your team is tied up or off the clock—so no opportunities get missed. Built for the food and beverage industry yet flexible enough for any business. BottleDesk AI can typically be up and running within 48 hours, depending on setup.
Liquor stores, Restaurants, Pubs, Bars, and Lounges field dozens of calls a day — product availability, hours, wine pairings, food specials, happy hour, event inquiries, and reservation bookings to name a few. When staff are busy, those calls go unanswered. Every unanswered call is a customer who went somewhere else.
Dropped calls during peak hours aren't random — they happen exactly when your business matters most. Friday evenings, long weekends — the moments with the highest demand are also when your staff is stretched thinnest. That's when missed calls turn into missed revenue and frustrated customers.
After hours, most customer calls go to voicemail—often missed or ignored. With BottleDesk AI, there's always a responsive, intelligent concierge available to engage your customers, provide recommendations, or book reservations—ensuring every call is handled and every opportunity is captured.
A simple question like "What wine pairs with salmon?" can pull a knowledgeable team member off the floor for five minutes. Meanwhile, service slows, other guests wait, and the pressure builds where it matters most.
A full-stack AI employee trained on your business—menu and product expert, sommelier, and inventory & reservation specialist all in one. If BottleDesk can't assist, it seamlessly routes calls to your team.
BottleDesk handles all.
Every call answered—every time. No holds, just a live AI attendant available 24/7. Calls are conditionally forwarded so your staff can still answer as usual; if a call isn't picked up within your set number of rings, BottleDesk seamlessly takes over to ensure every customer is served and engaged.
Stay on top of every voicemail with instant email or SMS notifications—so nothing slips through the cracks. Easily listen to, review, and manage messages all in one place.
BottleDesk recommends wines by food pairing, occasion, budget, and taste profile — confidently and conversationally.
From local BC craft IPAs to aged Scotch — BottleDesk knows your inventory and gives expert recommendations instantly.
BottleDesk can be expertly trained on your menu, clearly communicating what customers can expect before they arrive. From happy hour to appetizers, mains, desserts, and popular pairings, it guides guests through your offerings and highlights what they'll love most.
BottleDesk Call Analytics gives you real-time visibility into every customer interaction—tracking call volume, outcomes, duration, reservations, and SMS engagement. It includes transparent monthly billing with detailed usage, plus a full audit trail of every billable call—defined as calls over 30 seconds with meaningful two-way engagement or a transfer to voicemail.
Calls lasting 30 seconds or more trigger an automated SMS follow-up to the customer's mobile device, providing key details like store hours, location, website, and even an optional image. BottleDesk is smart enough to prevent duplicate messages, ensuring customers receive only one follow-up per day.
BottleDesk helps you grow an opt-in SMS list and automatically send real-time updates on the 1st of each month to engage your customers —covering events, specials, happy hours, and more. With scheduled campaigns, every customer call becomes a marketing opportunity.
With a live data feed, BottleDesk can be instantly refreshed with new information—seamlessly integrating updates into relevant conversations in real time.
Directly integrated with your POS, BottleDesk checks real-time inventory to instantly confirm product availability. Common inquiries—like pricing and stock—are handled accurately on the spot, with built-in recommendations and suggestive selling. The result: fewer staff interruptions and a faster, more reliable customer experience.
BottleDesk can book reservations over the phone, seamlessly capturing the customer's name, phone number, and key details. Staff are instantly notified via text or email, while customers receive immediate confirmation—turning every call into a smooth, reliable booking experience and a powerful tool for your business.
BottleDesk can be live in as little as 48 hours, depending on how quickly we receive your store details and training inputs—menu items, products, services, specials, events, and announcements. It's fully software-based, with no hardware or hidden fees beyond what's advertised. We'll continue testing and refining until everything runs exactly the way you want.
Real AI. Real conversations. Ask it anything about our feature client Mountainview Liquor Store located in Vancouver, Canada.
We provision a dedicated Twilio phone number tailored specifically to your business—while your existing store number remains completely unchanged.
We train BottleDesk with information about your store such as inventory, hours, specials, and more. Premium/Hospitality tier gets a fully bespoke persona, script, and workflow.
Call your number, ask hard questions, try edge cases. We tune until you're fully satisfied.
Flip the switch. BottleDesk answers every call from that moment. You watch the dashboard and relax.
No contracts. No lock-in. Cancel anytime. We have every tier to suit your business needs and objectives.
Add a single script tag to your website and BottleDesk instantly appears as a live chat widget—powered by the same customized knowledge and persona. No frameworks or development required.
Configured for your store, tier, and brand colour.
Works on WordPress, Squarespace, Shopify — anywhere.
Chat bubble in the corner, ready for customers immediately.
<!-- Paste before </body> --> <script src="https://cdn.bottledesk.ai/widget.js" data-store-id="mountainview" data-tier="growth" data-store-name="Mountainview Liquor" data-accent="#c9a84c" data-position="right"> </script> <!-- That's it. BottleDesk is live. -->
We'll set you up with a demo in your chosen tier (Starter, Growth, or Custom), walk you through real scenarios so you can see BottleDesk in action, and get you up and running the same week if you're ready.
Or email us directly · [email protected]